Note: This is episode 2 of a five-part series on the Future of FedRAMP. See the links below for other episodes.

• Episode 1 - Future Of FedRAMP
• Episode 2 – Enhancing Customer Experience
• Episode 3 - Scale And Reciprocity In The FedRAMP
• Episode 4 - Scaling The FedRAMP Marketplace 
• Episode 5 - The Automated Future Of FedRAMP

Welcome back to our exploration of the FedRAMP roadmap. In this episode, we dive into the first strategic goal outlined in the roadmap, which revolves around orienting FedRAMP around the customer experience.

Navigating the complexities of FedRAMP can be a daunting task, particularly for cloud service providers (CSPs) seeking authorization. The review process often entails nuances and challenges that vary from one engagement to another. Consequently, there's a pressing need to streamline this journey and make it more akin to an agile software delivery program.

To achieve this, the FedRAMP Program Management Office (PMO) must prioritize several key initiatives. Firstly, there's a necessity to redefine what constitutes a significant change within the context of a CSP. Clarity and transparency regarding the criteria for significant change requests (SCRs) are paramount, ensuring consistent interpretation and application across the board.

Moreover, fostering trust between CSPs and the FedRAMP PMO or agency authorization personnel is crucial. Establishing clear guidelines and expectations can alleviate uncertainties and expedite the review process. Similarly, addressing known policy obstacles, such as cryptography regulations, requires comprehensive guidance that aligns with industry standards.

Collaboration between stakeholders is essential in overcoming these obstacles. While the FedRAMP PMO plays a central role, engaging with third-party assessment organizations (3PAOs) is equally critical. Standardizing audit procedures and enhancing clarity in audit requirements can streamline the process, reducing ambiguity and expediting reviews.

Furthermore, enhancing training and guidance materials can empower CSPs to navigate FedRAMP more effectively. Leveraging technology, such as AI-driven knowledge bases and searchable databases, can provide accessible resources for CSPs to reference. Additionally, fostering a community-driven approach, where stakeholders contribute to knowledge sharing and problem-solving, can enrich the ecosystem and foster collaboration.

Incentivizing CSPs to provide secure configuration profiles can also enhance the authorization process. While the current Control Implementation Summary (CIS) format may lack clarity and relevance, exploring alternative formats that focus on thematic controls rather than a granular checklist could improve usability and effectiveness.

Ultimately, aligning FedRAMP with the customer experience requires a multifaceted approach that prioritizes transparency, collaboration, and efficiency. By addressing policy obstacles, enhancing training materials, and fostering community engagement, the FedRAMP program can streamline the authorization process and empower CSPs to deliver secure cloud services more effectively.

Stay tuned for our next episode, where we'll delve into the second strategic goal outlined in the FedRAMP roadmap. Thank you for joining us on this journey of exploration and discovery.